FREQUENTLY ASKED QUESTIONS
Our ProDOGG™ compression Shirts are designed to be simple, effective, and safe for many of the most common problems faced by families with dogs. Below you will find answers to the most Frequently Asked Questions (FAQ).
WHY DO PRODOGG™ COMPRESSION SHIRTS WORK?
From a real-world experience in helping dogs, we know that ProDOGG™ compression shirts have helped in many cases. That is why we can offer a money-back guarantee. ProDOGG™ compression shirt's patented design applies a gentle, constant pressure on a dog's torso. Using pressure to relieve anxiety has been a common practice for years. This type of pressure helps in a similar manner to swaddling an infant or people with autism using pressure to reduce persistent anxiety.
WHAT TRAINING IS REQUIRED FOR USING A PRODOGG™ COMPRESSION SHIRT FOR ANXIETY AND FEAR ISSUES?
No training is necessary!Just put ProDOGG™ compression shirt on your dog and you will likely see results within the very first hour. However, for some, it may take up to a couple of days to see maximum results. For some more serious anxiety cases, such as severe separation anxiety, you should consult a good trainer for how to integrate ProDOGG™ compression shirt into a training program.
WHAT IF THE PRODOGG™ COMPRESSION SHIRT ISN'T WORKING FOR MY DOG?
We stand behind our product!ProDOGG™ compression shirt is a terrific solution for most dogs suffering from anxiety. You may see reduction or complete elimination of symptoms within the very first hour of wearing a ProDOGG™ compression shirt. But if for any reason ProDOGG™ compression shirt isn't the right solution for your dog, return it within 30 days for a full refund of your purchase price (less S&H). See below for detailed return or exchange instructions.
HOW DO I RETURN MY PRODOGG™ COMPRESSION SHIRT FOR THE MONEY-BACK GUARANTEE?
If you purchased your ProDOGG™ compression shirt from another retailer: Please return your ProDOGG™ compression shirt to the place of purchase, we are unable to process returns for ProDOGG™ compression shirts not purchased directly from ProDOGG™.com or ProDOGG™shirt.com. If you purchased your ProDOGG™ compression shirt directly from ProDOGG™.com or ProDOGG™shirt.com: We stand behind our product!If for any reason you decide that the ProDOGG™ compression shirt is not the right solution for your dog, you may return it within 30 days for a refund of your purchase price (less S&H).
To ensure we can process your return efficiently, please be sure to include your order, name and address plus phone # and email address. You may contact ProDOGG™ compression shirt by emailing us at [email protected], call us at 855-644-5746, during business hours 8:30 am-5:00 pm PT for more information and to get your order number if you do not have it.
Please be sure to get a tracking # for our return, we are not responsible for lost shipments. Return Process: Once we review your order history and confirm that you are still within your 30 days, we will process the exchange within 1 week or issue you a refund/credit for the original purchase price of the product, less $9.95 S/H. Refunds are issued within 30-days of return process date. If your return is due to product defect or shipping error ProDOGG™ compression shirt will provide you a return label at no cost.
HOW DO I EXCHANGE MY PRODOGG™ COMPRESSION SHIRT FOR A DIFFERENT SIZE?
If you purchased your ProDOGG™ compression shirt from another retailer: You will need to exchange the ProDOGG™ compression shirt at the place of purchase, as they received your payment. Most of our retailers are aware of the 30-day 100% satisfaction guarantee and should abide by it. You may need to contact the place of purchase directly to find out their exchange procedures. If you purchased your ProDOGG™ compression shirt directly from ProDOGG™ compression shirt.com: If you believe that you may need a different size ProDOGG™ compression shirt for your dog, we will be happy to exchange it within 30-days. Please fill out the packing list that came with your purchase and send it back with the item or write your order number with a note stating the new size you'd like to exchange it for, please be sure to get a tracking # for our return, we are not responsible for lost shipments. 100% satisfaction guarantee within 30days of receipt. Return items to: ProDOGG™ compression shirt C/O Returns 17662 Armstrong Ave.
Irine, CA 92614 We may donate returns and exchanges to rescue groups and shelters. The returned ProDOGG™ compression shirt will be put to good use!
CAN I MACHINE WASH AND DRY THE PRODOGG™ COMPRESSION SHIRT?
ProDOGG™ compression shirt is made with a durable, washable fabric. When necessary, ProDOGG™ compression shirts may be machine washed, be sure to turn inside out and close the Velcro, cold water, no bleach. Tumble dry low or Hang to dry.
HOW LONG CAN I LEAVE THE PRODOGG™ COMPRESSION SHIRT ON MY DOG? ProDOGG™
compression shirts are designed to be safe to leave on for extended periods of time when appropriate for the situation or issue. If your dog will be wearing a ProDOGG™ compression shirt for a long period of time, we recommend removing the ProDOGG™ compression shirt after some time to ensure there is no discomfort, although very rare, it is best to be cautious especially when wearing it for the 1st time. When properly fitted (must be snug), your dog should be very comfortable while wearing it all day every day.
HOW DO I PUT THE PRODOGG™ COMPRESSION SHIRT ON MY DOG?
We designed ProDOGG™ compression shirt to be very easy to put on your dog, even if he/she is already in a state of anxiety. It just takes a few seconds and is very easy to adjust for proper fit. Simply slip your pets right paw through opening and pull it over their head, then wrap and adjust the Velcro closure on their tummy/chest. Ensure that it is snug but not too tight. The ProDOGG™ compression shirt glow in the dark logo will be on the pets back with the hole to slip the leash through it. The Bonus glow in the dark Logo makes your dog more visible in dark areas. Back to Top WHAT SIZE IS RIGHT FOR MY DOG? ProDOGG™ compression shirt comes in nine different sizes... XS, S, M, L, XL, 2XL, 3XL, 4XL and 5XL and 5 colors… Black, Red, Royal, Fuchsia, Grey and White, to accommodate all dogs. Click the link below to find the right size for your dog. Like people, dogs come in many different shapes and sizes, so if your dog has unusual proportions, you may need to go up or down a size versus the "standard"
measurements. ProDOGG™ compression shirt is designed to be very adjustable to accommodate different dog shapes and still be easy to put on. Please see our size chart for more on how to measure your dog for the best fit/size. Click Here to View Sizing Chart
IS OVERHEATING A CONCERN WHEN WEARING A PRODOGG™ COMPRESSION SHIRT?
Except in extreme conditions (e.g. 90 degrees Fahrenheit in the sun), overheating is not typically a concern when using a ProDOGG™ compression Shirt. Dogs cool themselves primarily through their mouths and paws, and a ProDOGG™ compression shirt is constructed of a thin, breathable fabric. But if you feel that overheating might be a problem, please monitor your dog for any signs of overheating such as heavy panting or tongue hanging out of the mouth. Remove the ProDOGG™ compression shirt if you see any signs of overheating. We recommend lighter colors in the warm/hot weather and that you cool off your dog by spraying them with water from your hose with his/her ProDOGG™ compression Shirt on.
CAN I USE THE PRODOGG™ COMPRESSION SHIRT ON MY CAT?
Yes, cats can also benefit from wearing the ProDOGG™ compression shirt. Please check the size chart to help you chose the right size for your cat.
HOW DO I CONTACT YOU ABOUT MY PRODOGG™ COMPRESSION SHIRT?
For customer support on how to get the most out of your ProDOGG™ compression Shirt, see the below: Email... Send us an email at [email protected] and we will respond within one-to-two business days. Phone... If you prefer, call our customer support line at 949-2632301. Our representatives are available Monday through Friday, 8:30 AM to 5:00PM Pacific Time. Mail… Send us a note/letter to: ProDOGG™ compression shirt, 17831 Sky Park Circle, Suite C, Irvine, CA 92614